Refund policy

Returns & Refunds Policy

Because all of our products are made to order, we do not accept returns or exchanges for items ordered in the wrong size, color, or if you've simply changed your mind. Please review your order carefully before completing your purchase.

Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, we've got you covered. Contact us within 30 days of delivery and we'll arrange a free reprint or a full refund. To get the process started, reach out to us at support@idyllic-design.com with a clear photo showing the issue. You do not need to return the damaged item.

If multiple items from the same order are affected, please include a single photo or video showing all affected products together.

Wrong Size or Color

We are unable to offer reprints or refunds for items where the wrong size or color was selected at checkout. Please double-check your selections before placing your order.

Unsuccessful Deliveries

If your package was not successfully delivered, we can either reship your order (additional shipping charges may apply) or issue a partial refund.

Print Placement

For direct-to-garment (DTG) printed products, please note that a variation of up to 0.5 inches in print placement is considered within normal production tolerances and does not qualify as a defect.

How Refunds Are Processed

Approved refunds will be returned to your original payment method.